Computer Repair in Horsham
Honest, jargon-free repairs and IT support for Horsham homes and businesses — from a 5-star independent IT engineer based in Crawley, around 25 minutes along the A264.
There aren't many independent computer repair engineers covering Horsham any more — most have either closed up or been swallowed by national chains. Criddle Computer Care is one of the ones still standing. We're based in Crawley, around 25 minutes along the A264, and Horsham has been a regular run for us for eight years now — RH12, RH13, and the spread of villages between Slinfold in the west and Cowfold to the east.
For most Horsham jobs we'll either come out to you or collect the machine and return it fixed — whichever saves you more time. You speak to Bradley from first call to handover, you get a price before any work starts, and if we can't fix it you don't pay. Same approach whether you're a household with one laptop or a small business running a handful of machines.
Why Horsham customers choose us
Horsham is one of the regular runs from our Crawley base. Whether you're in Roffey, Horsham Park, Broadbridge Heath, Southwater or out toward Slinfold, Warnham or Christ's Hospital, we cover the whole RH12 and RH13 area — plus the small businesses around the Carfax, West Street, Albion Way and the industrial estates off Foundry Lane and Worthing Road who need their kit working now, not next Tuesday.
- No fix, no fee. If we can't sort it, you don't pay a penny.
- 28-day warranty on every repair and service.
- Clear hourly pricing — £29.99/hour for everyday tech problems, £49.99/hour for hardware repairs and business IT. No call-out fees, no hidden extras.
- Fast turnaround on most repairs. Many jobs are sorted the same day, with collection and return to save you the journey.
- 5.0 stars on Google — reviews you can actually read.
- No jargon. We explain what's wrong in plain English, and what your options are.
What we fix
Laptops
- Screen replacements (cracked, flickering, black)
- Battery replacements
- Keyboard, hinge and trackpad repairs
- Liquid-damage assessment and recovery
- Charging port and DC jack repairs
Desktops & all-in-ones
- Power supply faults and won't-boot diagnostics
- Overheating and fan replacement
- Component upgrades and full custom builds
- Motherboard-level fault finding
Speed & storage
- SSD upgrades — often the single best thing you can do for a slow laptop
- RAM upgrades
- Hard drive cloning and Windows reinstallations
- Data recovery from failed or formatted drives
Software & security
- Virus and malware removal
- Ransomware response and recovery
- Slow PC tune-ups
- Windows reinstalls with data preserved
- Microsoft 365 setup and email troubleshooting
Networks & Wi-Fi
- Home Wi-Fi blackspot fixes
- Router and mesh setup
- Wired network installs
- Printer and shared-drive troubleshooting
Small business IT
- Ad-hoc support for sole traders and small firms across Horsham, RH12 and RH13
- New machine setup, transfers and onboarding
- Backup configuration that actually works when you need it
How it works
- Get in touch. Call, email, or fill in the form. Describe the symptoms — you don't need to know what's wrong, that's our job.
- Quote upfront. Before any work begins you'll know the likely cause, roughly how long it'll take, and which rate applies — £29.99/hr for everyday tech problems or £49.99/hr for hardware repairs and business IT. Any parts needed are quoted separately at cost.
- On-site, collection or remote. Whichever works best for the job — Bradley can come to you in Horsham, collect your machine and return it once fixed, or sort software issues remotely. For a lot of Horsham jobs, collection and return saves the most time on both sides.
- Honest diagnosis. If it's a quick fix, you'll often have it back the same day. If parts are needed, we order in and turn the repair round as fast as the supplier allows.
- Pay when it's done. Cash or bank transfer. No fix, no fee — and every repair is covered by our 28-day warranty.
How we reach you in Horsham
Crawley to Horsham is a straight run along the A264. We work it three ways depending on what's quickest for you:
- By car: around 25 minutes via the A264 from our Crawley base, traffic depending
- On-site call-outs: usually same week, often sooner for urgent jobs — particularly business work
- Collection and return: often the fastest route for hardware repairs — we pick up, fix, return; you don't lose half a day
- Remote support for software issues — typically within hours of your call, no travel needed either way
- Coverage: the whole RH12 and RH13 area — Horsham town centre, Roffey, Broadbridge Heath, Southwater, Holbrook, Warnham, Slinfold, Christ's Hospital, Mannings Heath and surrounding villages
No long waits, no high-street pricing — just a quick fix from a local engineer who knows what he's doing.
What our customers say
5.0 ★★★★★ on Google. Read the full reviews.
Areas we cover in and around Horsham
We serve the whole of RH12 and RH13 and the surrounding villages:
Also covering businesses around the Carfax, Albion Way, Foundry Lane and the industrial estates off Worthing Road. If you're nearer Crawley, see our Crawley IT support page; if you're nearer Gatwick, our Horley computer repair page may suit better.
Frequently asked questions
Do you come out as far as Horsham?
Yes. Crawley to Horsham is around 25 minutes along the A264 and it's a run we do regularly — Bradley covers the whole RH12 and RH13 area for on-site visits, usually same week and often sooner. For a lot of Horsham jobs, collection and return is the fastest option: we pick up, fix the machine back at base, and return it. Software issues we can sort remotely the same day.
How quickly can you fix my laptop?
It depends on the fault. Software issues — viruses, slow performance, Windows reinstalls — are often same-day, sometimes remotely. Hardware repairs like screens, batteries and SSD upgrades are usually 24 to 48 hours once we have the part. Trickier diagnostics or parts on order can take a few days; we'll always give you an honest timeframe up front.
How much does computer repair cost?
We charge by the hour: £29.99/hour for everyday tech problems (software issues, virus removal, new device setup, basic networking, Windows installation), and £49.99/hour for hardware repairs, business IT, on-site visits and complex jobs. Before any work begins we'll tell you the likely cause, estimate roughly how long it'll take, and confirm which rate applies. Any parts needed are quoted separately at cost. No fix, no fee — and every repair comes with a 28-day warranty.
Is there a call-out charge for Horsham?
No separate call-out fee. On-site time is charged at the standard £49.99/hour business rate from when we arrive. For most domestic jobs, collection and return works out cheaper and quicker than an on-site visit — we'll be straight with you about which makes more sense for your situation.
My computer won't turn on at all — is it worth repairing?
Almost always worth a look. "Won't turn on" can be anything from a £20 fuse in the charger to a failed motherboard — and we can usually tell you the difference within an hour or two. We'll be straight with you if a repair isn't economic; we'd rather you bought a new machine than wasted money on an old one.
Can you recover my photos and files from a dead computer?
Often, yes. If the drive itself has failed mechanically it's a specialist job and we'll be honest about the odds. If the computer is dead but the drive is fine — which is much more common — we can usually pull the data off and onto a new machine or external drive.
Do you support small businesses in Horsham?
We do. Plenty of our customers are sole traders and small firms across Horsham and the wider RH12 and RH13 area — town centre businesses around the Carfax and West Street, along with units on the industrial estates off Foundry Lane and Worthing Road. We handle ad-hoc fixes, new machine setups, Microsoft 365, backups and the bits in between. Business work is covered by the £49.99/hour rate, and there's no long contract to sign — pay for what you need, when you need it.
Are you independent, or part of a chain?
Fully independent. Criddle Computer Care is run by Bradley from Crawley. You'll deal with the same person from quote through to completion — not a different technician each time.
Ready to get it sorted?
Call Bradley on 07356 295518, or fill in the form and we'll get back to you the same day.
enquiries@criddlecomputercare.co.uk
Criddle Computer Care · Crawley, West Sussex, RH10 7JB · around 25 minutes from Horsham via the A264