Computer Repair in Horley
Honest, jargon-free repairs and IT support for Horley homes and businesses — from a 5-star independent IT engineer based in Crawley, just 15 minutes down the A23.
For fast, honest computer repair in Horley, Criddle Computer Care is the nearest independent IT engineer to your door. We're based in Crawley, 15 minutes down the A23, and we cover the whole RH6 area — Horley town centre, Langshott, Meath Green, the Gatwick fringes and out toward Smallfield, Charlwood and the Surrey border villages. Eight years of fixing laptops, desktops, networks and the kind of mysteries that "have you tried turning it off and on again" doesn't sort.
Because we're 15 minutes away rather than an hour, most Horley jobs are same-day. Bradley comes to you for on-site work, or you can drop the machine off at our Crawley base if it's quicker. Software issues are usually sorted remotely the same morning. No call-out charge, no minimum-hour fee, and if it can't be fixed you don't pay a penny — every repair covered by a 28-day warranty.
Why Horley customers choose us
Horley sits right on our doorstep — 15 minutes down the A23, close enough to be on-site the same day for most jobs. Whether you're in Langshott, Meath Green, Horley town centre, Lee Street or out toward Smallfield, we cover the whole RH6 area — plus the small businesses around Victoria Road, Consort Way and the Gatwick fringes who need their kit working now, not next Tuesday.
- No fix, no fee. If we can't sort it, you don't pay a penny.
- 28-day warranty on every repair and service.
- Clear hourly pricing — £29.99/hour for everyday tech problems, £49.99/hour for hardware repairs and business IT. No call-out fees, no hidden extras.
- Same-day turnaround on most repairs. Many jobs are sorted the same day.
- 5.0 stars on Google — reviews you can actually read.
- No jargon. We explain what's wrong in plain English, and what your options are.
What we fix
Laptops
- Screen replacements (cracked, flickering, black)
- Battery replacements
- Keyboard, hinge and trackpad repairs
- Liquid-damage assessment and recovery
- Charging port and DC jack repairs
Desktops & all-in-ones
- Power supply faults and won't-boot diagnostics
- Overheating and fan replacement
- Component upgrades and full custom builds
- Motherboard-level fault finding
Speed & storage
- SSD upgrades — often the single best thing you can do for a slow laptop
- RAM upgrades
- Hard drive cloning and Windows reinstallations
- Data recovery from failed or formatted drives
Software & security
- Virus and malware removal
- Ransomware response and recovery
- Slow PC tune-ups
- Windows reinstalls with data preserved
- Microsoft 365 setup and email troubleshooting
Networks & Wi-Fi
- Home Wi-Fi blackspot fixes
- Router and mesh setup
- Wired network installs
- Printer and shared-drive troubleshooting
Small business IT
- Ad-hoc support for sole traders and small firms in Horley and across RH6
- New machine setup, transfers and onboarding
- Backup configuration that actually works when you need it
How it works
- Get in touch. Call, email, or fill in the form. Describe the symptoms — you don't need to know what's wrong, that's our job.
- Quote upfront. Before any work begins you'll know the likely cause, roughly how long it'll take, and which rate applies — £29.99/hr for everyday tech problems or £49.99/hr for hardware repairs and business IT. Any parts needed are quoted separately at cost.
- On-site, drop-off or remote. Most Horley jobs are on-site — Bradley comes to you, often the same day. You can also drop the machine off at our Crawley base if you're heading that way anyway, or we'll sort software issues remotely.
- Honest diagnosis. If it's a quick fix, you'll often have it back the same day. If parts are needed, we order in and turn the repair round as fast as the supplier allows.
- Pay when it's done. Cash or bank transfer. No fix, no fee — and every repair is covered by our 28-day warranty.
Quick to reach you
Crawley to Horley is genuinely quick, which means fast response times whatever the job:
- By car: around 15 minutes via the A23, airport traffic depending
- On-site call-outs: usually same day, often sooner for urgent jobs
- Drop-off at our Crawley base: handy if you're heading toward Crawley or the M23 anyway — saves on call-out time
- Remote support for software issues — typically within hours of your call
- Coverage: the whole RH6 area — Horley town centre, Langshott, Meath Green, Smallfield, Hookwood, Outwood, Salfords, Charlwood and surrounding villages
No long waits, no high-street pricing — just a quick fix from a local engineer who knows what he's doing.
What our customers say
5.0 ★★★★★ on Google. Read the full reviews.
Areas we cover in and around Horley
We serve the whole of RH6 and the surrounding Surrey / Sussex border:
Also covering Gatwick businesses on the North Terminal fringe and the industrial estates along Victoria Road and Consort Way. If you're nearer Crawley, see our IT support in Crawley page; if you're heading west toward Horsham, our Horsham computer repair page may suit better.
Frequently asked questions
Do you come out to Horley?
Yes — Horley is one of our most frequent on-site runs. From our Crawley base it's 15 minutes down the A23, which means same-day visits are usually possible, and same-week is the worst case for non-urgent work. Software issues are sorted remotely, often the same morning. For hardware repairs we'll either come to you or take the machine back to base, whichever turns it round fastest.
Is there a call-out charge for Horley?
No call-out charge. Because Horley is only 15 minutes away, on-site visits are billed at the standard £49.99/hour business rate from when we arrive — no travel time, no minimums. For domestic jobs, dropping the machine off at our Crawley base is often even cheaper than booking an on-site visit; we'll be straight with you about which option makes more sense for your specific job.
How quickly can you fix my laptop?
Depends what's wrong. Software jobs — viruses, slow performance, Windows reinstalls — are often same-day, sometimes done remotely without you leaving the house. Screens, batteries and SSD upgrades are usually 24 to 48 hours once the part is in. Trickier diagnostics or parts on back-order can stretch to a few days; we'll always give you an honest timeframe before you commit.
How much does computer repair cost?
We charge by the hour: £29.99/hour for everyday tech problems (software issues, virus removal, new device setup, basic networking, Windows installation), and £49.99/hour for hardware repairs, business IT, on-site visits and complex jobs. Before any work begins we'll tell you the likely cause, estimate roughly how long it'll take, and confirm which rate applies. Any parts needed are quoted separately at cost. No fix, no fee — and every repair comes with a 28-day warranty.
My computer won't turn on at all — is it worth repairing?
Almost always worth a look. "Won't turn on" can be anything from a £20 fuse in the charger to a failed motherboard — and we can usually tell you the difference within an hour or two. We'll be straight with you if a repair isn't economic; we'd rather you bought a new machine than wasted money on an old one.
Can you recover my photos and files from a dead computer?
Often, yes. If the drive itself has failed mechanically it's a specialist job and we'll be honest about the odds. If the computer is dead but the drive is fine — which is much more common — we can usually pull the data off and onto a new machine or external drive.
Do you support small businesses in Horley?
Plenty. Horley has an active small-business community along the High Street, around Victoria Road and on the industrial estates near Consort Way, plus a steady flow of work from the Gatwick-fringe businesses who need someone they can call without locking in a contract. We work with sole traders, small offices and a few of the larger operators; business work runs at the £49.99/hour rate, no minimum, no retainer — pay only when you need us.
Are you independent, or part of a chain?
Fully independent. Criddle Computer Care is run by Bradley from Crawley. You'll deal with the same person from quote through to completion — not a different technician each time.
Ready to get it sorted?
Call Bradley on 07356 295518, or fill in the form and we'll get back to you the same day.
enquiries@criddlecomputercare.co.uk
Criddle Computer Care · Crawley, West Sussex, RH10 7JB · 15 minutes from Horley via the A23