Computer Repair & IT Support Pricing in Crawley

Our Basic Support starts at £29.99 per hour, covering software issues, virus removal, printer support, and remote diagnostics. Hardware repairs and more complex work fall under our Advanced Support tier at £49.99 per hour. We’ll always give you a clear idea of the likely cost before we start any work.

No. There’s no separate call-out fee for on-site visits within the Crawley area. You simply pay the hourly rate for the time spent on the job. For locations further afield, we’ll let you know of any travel costs upfront.

Basic Support covers software-based work: things like virus removal, setting up a new laptop, printer issues, and remote diagnostics. Advanced Support is for anything involving hardware repairs, component upgrades, on-site visits, server or network work, and business IT support. If you’re not sure which you need, just give us a call and we’ll point you in the right direction.

Yes. Many issues can be diagnosed and resolved remotely, which saves you time and means we can often help the same day. Remote support is available under both the Basic and Advanced tiers, depending on the type of work involved.

It depends on the issue. A straightforward software fix or virus removal might take an hour or two. Hardware repairs such as screen replacements or SSD upgrades are usually completed within 24 to 48 hours. We’ll always give you an estimated timeframe before we begin.

We operate on a no fix, no fee basis. If we can’t resolve the issue, you don’t pay. It’s as simple as that. We’ll also explain what the problem was and whether there are any other options worth considering.

Yes. All repairs and services come with a 28-day warranty from the date of completion. If the same issue comes back within that period, we’ll sort it out at no extra charge.

Absolutely. We work with both home users and small businesses across Crawley and the surrounding areas. For businesses, we offer flexible ad hoc support on an hourly basis — there’s no need to commit to a monthly retainer. Whether it’s a one-off hardware repair or ongoing IT support, we can help.