Privacy Policy
Last updated: 21 March 2026
Criddle Computer Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website (criddlecomputercare.co.uk) or contact us about our services.
Who We Are
Criddle Computer Care is an IT support and computer repair business based in Crawley, West Sussex, operated by Bradley Criddle. If you have any questions about this policy or how we handle your data, you can contact us at enquiries@criddlecomputercare.co.uk or call 07356 295518.
What Information We Collect
We may collect the following personal information:
• Your name, email address, phone number, and any message you send via our contact form
• Your name, contact details, and device information when you book or use our repair services
• Technical data such as your IP address, browser type, and pages visited (collected automatically via cookies and analytics)
How We Use Your Information
We use the information we collect to:
• Respond to your enquiries and provide the services you have requested
• Communicate with you about your repair or support request
• Improve our website and understand how visitors use it
• Comply with any legal obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
We process your personal data on the following legal grounds: your consent (e.g. when you submit our contact form), the performance of a contract (e.g. when we carry out a repair), and our legitimate interests (e.g. improving our website and services).
Cookies
Our website uses cookies to improve your experience and help us understand how the site is used. For full details, please see our Cookie Policy.
Third-Party Services
We use the following third-party services that may collect data:
• Google Analytics — to understand how visitors use our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out via our cookie banner or by installing the Google Analytics opt-out browser add-on.
• WPForms — to process contact form submissions. Data submitted through our forms is stored securely within our WordPress installation.
• Google Maps — embedded on our Areas We Cover page. Google may collect data in accordance with their own privacy policy.
• CookieYes — to manage cookie consent on our website.
How Long We Keep Your Data
We keep contact form submissions and customer records for up to 24 months after our last interaction, unless there is a legal reason to retain them for longer. Analytics data is retained in accordance with Google’s data retention settings.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw your consent at any time
To exercise any of these rights, please contact us at enquiries@criddlecomputercare.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) to secure data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Criddle Computer Care
Email: enquiries@criddlecomputercare.co.uk
Phone: 07356 295518
Crawley, West Sussex, RH10 7JB